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Terms and Conditions

These terms and conditions control and protect your use of the website owned and operated by Rael Brook (Group) Limited, Registered Office c/o Bigger & Strahan, Sinclair House, 89 Royal Avenue, Belfast BT1 1EX. If you have any queries about them, please email support@raelbrookshirts.com or phone us on +44 161 344 5618

Use of this Website

The contents of these pages are the copyright of Rael Brook (Group) Limited of part or all the contents in any form is prohibited other than with the written permission of Rael Brook (Group) Limited (Group) Ltd

No part of the Rael Brook (Group) Limited web pages may be distributed or copied for any commercial purpose, or incorporated in any other work or publication, whether in hard copy or electronic or any other form. No part of the Rael Brook (Group) Limited web pages may be reproduced or transmitted to, or stored in, any other website or other form of electronic retrieval system.

We reserve the right to withdraw the website, any information contained on the website, and any goods offered for sale on the website, at any time. If you access our website from outside the UK, you are responsible for compliance with local laws where they are applicable.

We will not be liable for any claims, damages and costs, including legal fees, arising out of any misuse of the website by you or any user of your computer equipment, whether authorised by you or not, or any misuse of the website or your Rael Brook (Group) Limited account information by any other user (except to the extent that such misuse arises from unlawful disclosure of your account information by Rael Brook (Group) Limited to third parties).

You must be 18 years or older to use the website and purchase goods offered for sale on the website.

Offer to Purchase

On receipt of your order we will issue a confirmation email to acknowledge receipt of your order to the email address supplied by you. Our acceptance of your order will take place upon dispatch of the products ordered.

Multi-Buy Offers

Multi-buy offers (for example, buy 5 shirts for £100) only apply to those product to which the mutli-buy offer applies and are clearly display as such.

Offers are not valid when used in conjunction with any multi-buy offers.

Multi-buy offers are not valid when used in conjunction with any other promotions.

Multi-buy offers do not include gift wrapping or postage which are charged in addition to the price of the products.

If any products which form part of a multi-buy offer are returned to us for a refund, you will be refunded the full price of that product less the total discount given in the offer. If any products which form part of a multi-buy offer are returned for exchange with a product not included in the same multi-buy offer, you will be charged the difference between the discounted price and the full price product.

Money off vouchers and Promotional Discounts

Money-off vouchers and voucher codes are not exchangeable for cash and can only be used once per transaction.

Money-off vouchers and voucher codes cannot be used to purchase gift vouchers.

Money-off vouchers and voucher codes cannot be used in conjunction with any other voucher or voucher code.

Discounts and promotional discount codes offered by the website are valid only for use as part of a purchase made via the website, unless otherwise stated.

If you return to us for a refund a product which has been purchased with a money-off voucher, we will refund to you the full price of that product less the value of the voucher used.

PayPal as a method of payment is not accepted if the customer is using a money off voucher, or a gift voucher.

Cancellation of an Order

If you wish to cancel or modify your order, please email support@raelbrookshirts.com or call on +44 161 344 5618 as soon as possible. We will make every effort to accommodate your request. However, once an order has been shipped, we are unable to make any changes.

Cancellations of Orders after delivery

Title of goods will pass to you at the point we charge your payment card or, when other payment methods are used, and funds are credited to our account.

We will refund the full amount you paid for the goods within 30 days of your cancellation provided you send us details of the order number that is to be cancelled either in part or the whole and once we have received back the cancelled goods. All items must be returned with a receipt or delivery note, in saleable condition. Returns exclude delivery charges. Faulty items may be returned within six months of purchase. You will be responsible for bearing the cost of returning any non-faulty goods to us. If your original order included a promotion - including but not limited to multibuy and/or promotional discount code - then this will be considered, and the refund price of individual items may differ from the original selling price.

Worldwide shipping

Items in your order that are designated for shipment to countries outside of the U.K and the E.U. may be subject to taxes, brokerage fees, customs duties and fees levied by the destination country ('Import Fees'). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

Order Acceptance and Payment

Your order on our website constitutes an offer to purchase goods from us for personal use, and we are committed to fulfil this order to the highest service levels. We will accept your order once you have been emailed to inform you that the products you have ordered have been dispatched or are ready for collection. Once you receive such an email, we will be contracted to you, and your contract will be concluded upon delivery of the products. We reserve the right to not accept your order for reasons including but not limited to payment issues, product availability and any error with product price or description. If your order is not accepted due to a genuine pricing error or technical issue on our website, our customer service team will get in contact with you as soon as possible. You will be offered the opportunity to either place your order at the correct price or cancel your order if you wish. If we are unable to get in contact with you, we will cancel the order and refund you in full, if payment has already been processed.

A separate Post and Packaging (P & P) charge may apply to goods and this will be shown on the website. The P&P charge shown is for all customers. We reserve the right to change prices listed on the website without prior notice. We accept payment by Visa, Mastercard and American Express.

Accuracy of Content

Our checking processes are designed to ensure correct prices are published and that the description of the product and its photographic representation is accurate. The colours shown on your monitor may differ to the actual colours of the garments due to technical reasons beyond our control.

Unless expressly stated, feature accessories such as ties cufflinks and handkerchiefs shown in photography are for styling purpose only and are not included in the price of the product.

Liability

Rael Brook (Group) Limited confirms that in relation to any goods purchased from the website

  • We have the right to sell the goods to you
  • The goods will correspond with the description given on the website
  • The goods will be of satisfactory quality

Rael Brook (Group) Limited excludes all other express or implied terms, conditions, warranties, representations, or endorsements with regards to any goods. Rael Brook (Group) Limited accepts no liability for any indirect or consequential loss or damage, or for any loss of profit, revenue, or business (whether direct or indirect) however caused or whether foreseeable or not, arising from your purchase of goods on the website.

Rael Brook (Group) Limited's total liability to you under any contract for the purchase of goods or otherwise under this Agreement will be limited to the amount paid by you for any goods purchased.

Rael Brook (Group) Limited will not be responsible for any loss or damages incurred by unauthorised use of your payment card on the website. Rael Brook (Group) Limited is not responsible for notifying your card issuer or any law enforcement authority in these instances.

The limitations and exclusions in this clause do not affect your statutory rights and only apply to the extent permitted by applicable law. Nothing in this Agreement shall serve to limit Rael Brook (Group) Limited's liability for personal injury or death caused by negligence.

Entire Agreement

The above and other notices elsewhere on the website represent the entire terms and conditions relating to your use of the website to order goods and the supply of goods to you. No additional terms or conditions requested by and communicated in any way by you will form part of the contract whether accepted or not by an employee of Rael Brook (Group) Limited. No employee of Rael Brook (Group) Limited can alter the terms and conditions of this contract whether they confirm this to you in any way.

Governing Law

All disputes arising out of or in connection with this contract shall be governed by English Law and the buyer accepts the jurisdiction of such Courts whether in England or elsewhere as the Seller may nominate.

Trademarks

Rael Brook (Group) Limited and its logo are trademarks of Rael Brook (Group) Limited. Any use of the trademarks is prohibited other than with the express written consent of Rael Brook (Group) Limited.

VAT

Rael Brook (Group) Limited charges all customers the same price throughout the world, so that the price paid in pounds sterling is the same wherever customers live (except for the cost of delivery). None of the significant additional administrative costs for overseas orders are passed on to customers. Equally, an effective reduction in prices through reclaiming VAT is not available.

Disclaimer

Rael Brook (Group) Limited gives no warranties and makes no representations, express or implied, as to the accuracy, quality, validity or completeness of any information contained in the Rael Brook (Group) Limited website and accepts no liability for any loss resulting directly or indirectly from the use of or reliance on any such information.

Rael Brook (Group) Limited shall be under no obligation to notify any person of any error in the Rael Brook (Group) Limited website.

Rael Brook (Group) Limited shall not be liable to any person for any direct or indirect loss or damage which may arise from the use of any of the information contained in any of the materials on this website.